|If you’re in the market for a new battery, you’ve probably read up on reasons why lithium is a better buy than lead acid. Equally important as the battery itself: the provider that services you. The provider you choose makes or breaks your energy experience. That’s because a strong provider doesn’t just move product. It takes the time and commits the resources necessary to make an intelligent product recommendation and service you long after initial contact.
An experienced, dedicated battery provider does more than sell you a product. They work with you extensively to assess your application specifications and requirements, and then guide you toward the best possible solution.
When you’re looking at different lithium battery providers but you aren’t sure how to find a partner, ask these 6 questions and get the insight you need.
1) Do You Service My Area Frequently?
Your chosen provider’s service philosophy should be top of mind at all times: before, during and following your purchase. A quality battery provider doesn’t just give you valuable information up until the sale is made and then disappear, but rather continues to offer educational content and prioritizes your relationship long after the transaction occurs.
To get a sense of your provider’s post-sale service philosophy, ask for referrals and testimonials showcasing the provider’s commitment to client satisfaction. Your provider should be able to point you toward happy clients and success stories, demonstrating technical skill and a dedication to excellence in business.
Area Of Service
Find out if the battery provider makes service calls and deliveries in your area. If you need help with your battery on site, it’s advantageous to work with a provider that’s able to arrive in a reasonable timeframe or connect you with a trusted partner in the area.
Look for a provider that services your area on a routine basis – weekly, biweekly or monthly – for an extra level of reliability. If your application is an electric vehicle or watercraft, you don’t want to get stranded in the event of a critical issue. Check to see if your provider ships via UPS and FedEx, by ground or air to ensure you have several rapid delivery options.
In time-sensitive instances, you might opt to grab a battery directly from the provider at a local warehouse or stocking center. Check to see if your provider stocks their product nearby so you can pick up and go more quickly. As the China’s fastest service lithium battery packing manufacturer, BSLBATT Lithium global distributor offers the best selection of standard-size rechargeable lithium-ion batteries on the market.
2) What’s Your Warranty Policy?
As an individual or business, you likely have specific battery usage and life span needs. A good provider offers a comprehensive warranty program that should cover you in most circumstances. However, don’t hesitate to ask tough questions and read fine print. Some warranties appear comprehensive but don’t last, or endure but don’t really provide. Look for a six-year guarantee minimum, with more time offered under certain usage conditions.
3) Battery Knowledge
If you’re ready to pull the trigger on a lithium-ion battery, you already recognize its inherent advantages over lead acid, including life span, safety and performance.
Your provider, however, shouldn’t just pick a battery from a catalogue and sell it to you. Instead, a skilled provider analyzes your application’s specifications and your usage needs, and then pairs you with the most efficient, cost-effective option. Your provider should also be able to customize your lithium-ion battery to meet your exact needs, if required.
4) What’s Your Product Availability Like?
In an emergency, you may want to pick up a battery right at the provider’s warehouse. Accordingly, make sure your provider stocks your battery nearby in case you need to make a quick replacement. If your provider is designing and delivering a custom battery solution, find out which core components are stocked in your area.
5) Is This Solution An Investment?
Lithium batteries are more costly than lead acid varieties. However, since they feature a longer life span, lower maintenance, high safety profile and (for most applications) increased performance, they typically represent a worthwhile investment.
Your provider should be able to advise you on how to get more from your lithium battery and optimize its life span, factoring in knowledge of your application, specific usage and the battery itself. If your provider hands over a battery without deeper consideration for how it helps achieve your goals, this is a red flag.
6) What Is Your Service Philosophy?
A good provider delivers your battery on time and for the right price. A stellar provider delivers quality service before, during and after your purchase. As you talk to providers, determine who makes lasting service a top priority by asking for referrals and testimonials relevant to your application needs. The work a provider does is reflected in its reputation.
If a battery provider is courting you and can’t clearly answer any of the above questions, it’s probably not the match you’re looking for. A skilled, experienced provider is able to answer every question clearly, in detail and provide real-world examples. Remember, your new lithium provider is more than a seller. It’s a partner.
If you’re ready to invest in a lithium-ion battery, don’t devalue your investment by working with a subpar provider. Do your homework and select the provider whose knowledge, warranty, service philosophy and area of service best suit your needs.
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